Fix: Pages Return 5xx Status Code (Semrush Error)

Understanding 5xx Errors in Your SEMrush Audit: What They Are and How to Fix Them

In your SEMrush audit, seeing a 5xx error might initially remind you of a 4xx error, such as the well-known 404 “page not found.” While both indicate your website isn't accessible—which can hurt your SEO—a 5xx error differs because it’s related to your server, not your website. This distinction is key to fixing the issue effectively.

What is a 5xx Error?

A 5xx error is a server-side error, meaning it’s an issue with your web host rather than with your website's design or coding. For comparison, a 4xx error (like a 404) means there's something on your website you can fix directly. In contrast, a 5xx error requires attention from your hosting provider.

Common 5xx Errors You Might See

Each type of 5xx error gives a clue about what might be going wrong on the server side:

500: Internal Server Error – Indicates a generic problem with the server.
501: Not Implemented – The server lacks the ability to fulfill the request.
502: Bad Gateway – There’s a faulty connection to the server.
503: Service Unavailable – The server is unresponsive.
504: Gateway Timeout – The server took too long to respond.
505-511: Other Server Issues – Additional server-related issues that may require specific technical handling.

How to Address 5xx Errors in SEMrush

If SEMrush flags a 5xx error, you can drill down for details by clicking on the error message. You’ll likely see a list of URLs where the error is occurring. Follow these steps to confirm the issue:

Visit the URL Directly – Either copy and paste the URL or use SEMrush’s direct link option to verify the error is happening. A 5xx error page usually displays a single line of text, like “505 bad gateway,” rather than a styled 404 error page.
Verify the Issue with Your Web Host – If you confirm the error, reach out to your hosting provider for assistance. If your site is hosted with a provider like GoDaddy or Siteground, or on a platform like Squarespace, Wix, or Showit, you’ll need to contact their support team.
Communicate the Error Clearly – When you reach out, mention the specific 5xx error you’re experiencing, such as a 503, and let them know the affected URLs or total number of pages. They’ll likely resolve the issue on their end, as this problem originates from the server.

Why Contacting Support Matters

A 5xx error is typically urgent, as it suggests one of your host's servers is down. Larger hosting providers may already be working to resolve the problem, but getting in line for support can speed things up. The more users reporting the issue, the more urgency the hosting company feels to resolve it.

By reaching out, you’ll also receive updates or a resolution timeline, and hosting support may prioritize the issue based on the number of affected users.

Final Thoughts

Remember, while 4xx errors can be fixed on your website, 5xx errors require action from your hosting provider. Monitoring these errors and addressing them quickly ensures your website remains accessible and maintains a good SEO standing.

Good luck, and may your server stay error-free!